JackJ Posted January 20 Share Posted January 20 Does anyone have any recent transaction experiences or inside information on concertina-spares.com? I placed a small order with them back in November, and haven't heard anything, including in response to a couple of follow-up emails I sent. It may well be due to spam folders, me missing a reply, or other typical snafus. I'm not writing this as a complaint about customer service, and my order wasn't anything I'm desperate for. Thanks for any insights, Jack Quote Link to comment Share on other sites More sharing options...
David Barnert Posted January 21 Share Posted January 21 (edited) He has had some health Issues over the past few years. There have been several threads on this theme, and they all seem to suggest that the best way to reach him is by phone. In reverse chronologic order (most recent first), here are three threads: Query re Mark Lloyd-Adey service Restoration parts supplies Any news on Mark Lloyd-Adey? Edited January 21 by David Barnert format error Quote Link to comment Share on other sites More sharing options...
Robin Harrison Posted January 21 Share Posted January 21 pm sent. Quote Link to comment Share on other sites More sharing options...
d.elliott Posted January 22 Share Posted January 22 I had dealings with Mark only a week ago. I tend to phone him more often than not. Dave Quote Link to comment Share on other sites More sharing options...
JackJ Posted February 15 Author Share Posted February 15 Following up my original post here to say that my strap order from Concertina Spares arrived yesterday. I'm very happy with the quality of the straps, and the price. The order took over 3 months to get here and there was no communication from the vendor despite 3 or 4 attempts on my part to make contact after the order was placed. But since I was not in a hurry, this was a satisfactory transaction, though very slow. Quote Link to comment Share on other sites More sharing options...
pavel Posted April 29 Share Posted April 29 I'm dealing with the same issue. Order placed, acknowledged, then radio silence despite multiple attempts to contact him. Unfortunate--I hope his health problems aren't serious but it seems like a slowly-going-out-of-business scenario. Quote Link to comment Share on other sites More sharing options...
hjcjones Posted April 29 Share Posted April 29 I spoke to Mark on the phone at the beginning of April, and have been in email contact with him after that. Quote Link to comment Share on other sites More sharing options...
pavel Posted April 29 Share Posted April 29 well then, I'll just feel neglected and develop a complex. but in all seriousness, what an odd way to run an online business--to take orders but ignore emails. The Amazon model, I guess. Quote Link to comment Share on other sites More sharing options...
Don Taylor Posted April 29 Share Posted April 29 (edited) 57 minutes ago, pavel said: well then, I'll just feel neglected and develop a complex You could try phoning him: By telephone – from 10.00am – 6.00pm – 01650511888 (Sat and Sun I may be out – do leave a message) I think that would be 011 44 650511888 from North America. There is also a huge timezone difference between Washington state and the UK, e.g. 8 hours between Seattle and London so 6:00pm UK time is 10:00 am in Seattle so you need to call him before 10:00am your time. 57 minutes ago, pavel said: The Amazon model, I guess. Erm... I don't think that he is trying to compete with Amazon... Edited April 29 by Don Taylor Quote Link to comment Share on other sites More sharing options...
pavel Posted April 29 Share Posted April 29 (edited) I wasn't, erm, suggestion competition. At least not in a good way. I'll call before I order from someone else. It shouldn't be necessary for an online business, but like someone said he hasn't been well. Fingers crossed. Edited May 16 by pavel Quote Link to comment Share on other sites More sharing options...
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