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concertina-spares.com?


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Does anyone have any recent transaction experiences or inside information on concertina-spares.com?  I placed a small order with them back in November, and haven't heard anything, including in response to a couple of follow-up emails I sent.

 

It may well be due to spam folders, me missing a reply, or other typical snafus.  I'm not writing this as a complaint about customer service, and my order wasn't anything I'm desperate for.  

 

Thanks for any insights,

 

Jack

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He has had some health Issues over the past few years. There have been several threads on this theme, and they all seem to suggest that the best way to reach him is by phone. In reverse chronologic order (most recent first), here are three threads:

Edited by David Barnert
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  • 4 weeks later...

Following up my original post here to say that my strap order from Concertina Spares arrived yesterday.  I'm very happy with the quality of the straps, and the price.  The order took over 3 months to get here and there was no communication from the vendor despite 3 or 4 attempts on my part to make contact after the order was placed.  But since I was not in a hurry, this was a satisfactory transaction, though very slow.

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  • 2 months later...

I'm dealing with the same issue.  Order placed, acknowledged, then radio silence despite multiple attempts to contact him.   Unfortunate--I hope his health problems aren't serious but it seems like a slowly-going-out-of-business scenario.  

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well then, I'll just feel neglected and develop a complex.  but in all seriousness, what an odd way to run an online business--to take orders but ignore emails.  The Amazon model, I guess.

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57 minutes ago, pavel said:

well then, I'll just feel neglected and develop a complex

You could try phoning him:

 

By telephone – from 10.00am – 6.00pm – 01650511888   (Sat and Sun I may be out – do leave a message)

 

I think that would be 011 44 650511888 from North America. 

 

There is also a huge timezone difference between Washington state and the UK, e.g. 8 hours between Seattle and London so 6:00pm UK time is 10:00 am in Seattle so you need to call him before 10:00am your time.

57 minutes ago, pavel said:

The Amazon model, I guess.

Erm... I don't think that he is trying to compete with Amazon...

Edited by Don Taylor
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I wasn't, erm, suggestion competition. At least not in a good way.  :) 

I'll call before I order from someone else.  It shouldn't be necessary for an online business, but like someone said he hasn't been well.  Fingers crossed.

Edited by pavel
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