pentaprism Posted September 10, 2020 Share Posted September 10, 2020 (edited) This is more of a shipping issue, but it is related to a concertina.... A friend of mine is about to celebrate his 60th birthday, and his wife wants to give him a surprise present. She asked me to buy on her behalf a high-end concertina from Ireland. The concertina has been on her husband's wish list for quite some time. She couldn't order it herself because the charge would show up in the credit card bill. The man would see it and that would spoil the surprise. So I ordered the concertina for her. The seller is very accommodating. He customized the concertina, and shipped promptly. But here is where the nice part of the story ended. The next part is better told by the tracking data from UPS website, in chronological order (I trimmed off the insignificant parts): 08/27/2020 12:46 P.M. Dublin, Ireland Pickup Scan 08/27/2020 6:10 P.M. Dublin, Ireland Origin Scan ..... 08/28/2020 12:10 A.M. Koeln, Germany Arrived at Facility 08/29/2020 2:02 A.M. Koeln, Germany Departed from Facility 08/29/2020 3:40 A.M. Louisville, KY, United States Arrived at Facility 08/30/2020 9:31 A.M. Louisville, KY, United States Import Scan 08/31/2020 11:33 P.M. Louisville, KY, United States Import Scan 09/01/2020 10:58 P.M. Louisville, KY, United States Import Scan 09/02/2020 11:25 P.M. Louisville, KY, United States Import Scan 09/03/2020 11:17 P.M. Louisville, KY, United States Import Scan 09/04/2020 6:23 P.M. - A valid ID # (tax, personal, deferment) required for clearance is missing. .... 09/05/2020 12:37 A.M. Louisville, KY, United States Import Scan Cleared Customs 09/05/2020 10:54 A.M. - Your package was released by the customs agency. 09/05/2020 12:19 P.M. Louisville, KY, United States Departed from Facility 09/05/2020 7:17 P.M. Buffalo, NY, United States Arrived at Facility 09/06/2020 4:24 P.M. Mount Hope, ON, Canada Arrived at Facility 09/07/2020 11:28 P.M. Buffalo, NY, United States Departed from Facility 09/08/2020 4:10 A.M. - Duties or taxes are due on this package. 09/08/2020 4:10 A.M. - Import C.O.D. charges are due for this package. Select Pay Now. 09/08/2020 7:28 A.M. - Your package is being processed at the clearance agency. / Delivery will be rescheduled. 09/08/2020 7:28 A.M. Mount Hope, ON, Canada Warehouse Scan 09/09/2020 3:40 A.M. Mount Hope, ON, Canada Warehouse Scan 09/09/2020 8:45 P.M. Mount Hope, ON, Canada Export Scan 09/09/2020 11:00 P.M. - Severe weather conditions have delayed delivery. Notes: - From Aug. 30 to Sep. 05, the package was stuck in Louisville, KY, with the status "Import Scan," which according to UPS, means "The shipment has cleared import procedures in the receiving country." - The destination is CA, USA, yet the package took a scenic route Louisville, KY, USA -> Buffalo, NY, USA -> Mount Hope, ON, Canada -> Buffalo, NY, USA -> Mount Hope, ON, Canada, and got stuck in Mount Hope, ON, Canada. - Everyday since Aug. 29 after the package allegedly arrived in Louisville, KY, the "Scheduled Delivery" on UPS website was "by 10:30 AM of the next day" (e.g. on Sep. 01, the scheduled delivery would be by 10:30 AM Sep. 02). That was until today when they claimed "Severe weather conditions have delayed delivery." I checked the weather in Mount Hope, ON, Canada, there were no severe weather conditions (73°/48° light drizzle). - I called UPS a few times, and was given conflicting answers by different people. Now UPS wants me to pay about $200 "Import Fees," which according to UPS, are included in the original UPS Express shipping charge already paid for by the shipper. I refused to do so. No matter how much I pushed, they wouldn't tell me why the concertina was imported to and then exported from Mount Hope, ON, Canada ( I kwow that "import fees" is a Canada thing, not a USA thing). I have a feeling the saga will continue.... Please wish me (and the wife of the birthday boy) luck. We need it! Edited September 10, 2020 by pentaprism 1 Quote Link to comment Share on other sites More sharing options...
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