Courrier With Insurance

[alex_holden]

12 hours ago, d.elliott said:

I have found it cheaper more practical to split shipping and insurance. The shipping agents seem to have exorbitant rates. There is a French company Secursus for insurance and DPD as the most reliable. Using this combination I have had door to door, tracking, on-time delivery and the comfort of cover from a specialist shipping insurer. 

 

Hi Dave, have you (or anyone else reading this) any experience of making a claim through Secursus?

 

I just quickly skimmed their T&Cs; here are a couple of things that jumped out at me that their insurance does not cover:

• "scratches, scuffs, deformation, and other cosmetic damage." So if the parcel gets used as a football in the sorting office and some parts of the instrument get bent, are they going to argue that they don't cover cosmetic damage?
• "losses or damages on Packages that were received without signature or that were received with a non-conforming signature." This is a bit worrying because I have had a situation where the UPS delivery guy left the parcel out somewhere stupid (where it could easily have been stolen by a passerby) and forged the recipient's signature on the delivery note.

Also, the insurance policy only lasts 14 days, so what happens if it gets held up in customs for three weeks and then the courier smashes/loses it?

[d.elliott]

No experience of a claim, thank goodness, however I take pains to reduce the probability of cosmetic damage, about 8 yrs ago I started getting bespoke trywall shipping cartons made. think that in my case the damage would be nil or catastrophic.So far, I have only needed to used them within the UK, with defined delivery windows and signature. DPD communicate with the recipient about when to expect delivery and give them options for re-schedule. 

 

I had not been bothered about the 14 days issue, but if shipping to very distant shores, I would look into this further. Typically shipping a £3k instrument by DPD the insurance has been less than £5 (in Euros)

 

Dave

[LateToTheGame]

On 9/26/2020 at 11:28 AM, d.elliott said:

No experience of a claim, thank goodness, however I take pains to reduce the probability of cosmetic damage, about 8 yrs ago I started getting bespoke trywall shipping cartons made. think that in my case the damage would be nil or catastrophic.So far, I have only needed to used them within the UK, with defined delivery windows and signature. DPD communicate with the recipient about when to expect delivery and give them options for re-schedule. 

 

I had not been bothered about the 14 days issue, but if shipping to very distant shores, I would look into this further. Typically shipping a £3k instrument by DPD the insurance has been less than £5 (in Euros)

 

Dave

 

My Dipper spent 2 days or so in Memphis, Tennessee where it was fully opened and inspected.  That was 2017. The box had been re-taped and the concertina I, assume had been taken out of its case.  In this situation they seem to have been very careful as only one reed was dislodged and that could have happened anywhere along the line.  But International shipping of things that show up as odd in the xray are likely to be handled and visually inspected.   That reed, still in it's shoe was rattling around, but went in nicely after I opened her up.  

[JimR]

I recently had a parcel delivered by the US Post Office to the wrong address Granted it's value was only $100, but a claim led nowhere. Fortunately, my neighbor could read the label and delivered it to my door.