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Hello guys, my experience is that I lost 700 euros. I live in Brazil and in July last year (2019) I had a friend traveling through Italy. So I thought it would be the perfect opportunity to buy a 46 Stagi Hayden Duet. My dream is to play brasilian music with that instrument. I researched the Internet and found that Stagi Lorenzo was the owner of the Brunnermusica.com store for over 30 years and that it was the same factory as Bastari. On the website I found an email and a phone number to contact. I chose the email first to keep everything registered. I asked if a Hayden Duet 46 was in stock and if it could be shipped within 20 days to a specific address. They said yes, no problem and sent me a deposit account in the name of "Stagi Lorenzo". Perfect! I made the transfer and waited very satisfied. I made the transfer exactly on my birthday as a gift to myself with money that I spent a lot of time saving. My friend's return date passed and an instrument arrived at the specific address 5 days late. But not a Hayden Duet, a Bastari W15 totally damaged inside, with several notes without sound. Pay attention! I lost money that supports my whole family for a whole month here in Brazil to these serious professionals and concerned about their customers!!! Thanks for your attention and good luck!!